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Often, the main reasons that companies switch to a hosted phone system is to cut costs. So, let’s take a look at the good, the bad and the ugly of VoIP phone systems for SMBs. However, just like any business strategy, it has its pros and cons. When your phone system functions poorly, you struggle with everything from confused customers to dropped calls.Ī virtual phone system is one of the most attractive ways to upgrade your telecoms strategy today, offering the freedom and flexibility of the internet for your employees. When your phone strategy works well, you ensure great conversations with your customers, who perceive you as a dedicated, professional entity. When you’re growing a small business, your phone system can either be a huge liability or a significant asset.

Irina Kirnos of RingCentral discusses how small and mid-size businesses (SMBs) can get the most out of their VoIP phone systems.